When: on Tuesday, August 24th, 2010 from 3:00 PM to 4:00 PM Eastern.
1. The importance of multichannel selling;
2. Innovative site search concepts;
3. Creative use of coupons and gift certificates;
4. Wish lists and gift registries;
5. Alternative payment methods (beyond credit cards);
6. The post-sale follow-up;
7. Infrastructure scaling for the holiday rush;
8. Customer loyalty rewards;
9. Using email to foster great customer relationships;
10. Customer support and live chat.