Almost on every website nowadays you will find offers like save 20% etc. The question is how to make them work just beautifully? My answer: limit your offer with an end time, i.e. offer an expiry day, thus create a scarcity. By doing so, on a website which was selling annual plans for their membership and was already offering 40% off the second year I have increased revenue by 24.5% and orders by 18.5% just by making a very little change on their website. That change took 1-2 hours of developer resources to implement. Below are the changes I have tested. Yes, all what we have done was adding a line of text ‘Offer expires 31st March’ into two strategic places on this pricing page. One below the site main headline and another right in the pricing plans table, just above the main join CTA. Orders screenshot We […]
You have probably thought many times about how you could improve your site sales and conversion rate. Here are the most commonly asked questions to get you started. How does Pay-Per-Result A/B testing work? Normally, other agencies charge clients for each test regardless of the test result. With the Pay-Per-Result A/B Testing, you pay only once the test delivered a statistically valid result. A test is only valid when 95% confidence level has been reach. Then you pay only for each percentage improvement gained (see table below). With this approach, no win no fee applies. The improvement gained is calculated from the testing tool, which also calculates statistical validity of the test, conversion reached and number of visitors who viewed the test. When do I pay the fee? The fee is payable once a test has finished successfully at 95% confidence level. Then you will receive your invoice […]
Conversion below 1%? You could improve your conversion rate by as much as 200% within a year. Here is the proof! Does your website suffer from very low conversion rate below 1%? Have you tried ‘everything’ but still making the same money each month? Firstly, the good news is, you can very likely increase your conversion rate by over 200% within a year, as you can see on the screenshot below which compares October 2012 sales vs. October 2011 sales. As well as focusing on conversion rate which is up by 253%, also have a look at the revenue, which went up from $32,000 to $108,000, an 235% increase. Now, have a look at the traffic level in the screenshot below. Compare to previous October 2011, the traffic this October 2012 is down by 14%, or by 3,470 visits to be exact, however the revenue is still up by 235%. Now […]
How important is your ‘add to cart’ button name? Does it make any difference whether your button is called ‘add to cart’, or ‘buy now’, or ‘purchase now’? Read more and find out how a ‘wrong’ button can cost you hundreds of thousands dollars annually. What we tested In this test we wanted to know what the best name for the ‘add to cart’ button is. So we put into the test the buttons below. Test background – ‘add to cart’ was our control – we ran the test for 2 weeks site wide – over 43,000 visitors took part Test results The test results surprised us a lot because of the relatively huge difference we detected, where ‘buy now’ button decreased conversion rate by 9.61%, and the ‘purchase now’ button decreased conversion rate even further by a whopping 14.50%. Hypothesis As we could see from the test result a […]
Looking to increase your conversion rate, but would you like to pay only after we increase your conversion? We charge nothing upfront and guarantee 10-150% conversion lift. Moreover, first payment is invoiced once we’ve increased your conversion rate with a statistically valid test. No increase, no payment! Contact me at firstname.lastname@example.org to request your FREE site conversion optimization consultation of your site, or call (020) 7617-7848 to find out more about our conversion improvement guarantee.
We conducted 2 separate demo download tests. Each of these tests brought an increase in demo downloads and the overall net conversion impact was 19.66% Test #1: What we tested In this test we were faced with the challenge of getting visitors emails prior to any demo download. Prior our engagement, visitors who wanted to download a demo of the software had to register as new clients and were led directly to a login/registration page. We saw bounce rates of over 50% on this registration page so we tried to come up with another way of getting an email address from the visitors prior to any download. We decided to test using an overlay pop up window. Control Variation 1 Test background The client sells downloadable exam software for the IT industry. – test duration over 3 weeks – 130,379 visitors took part in this test, generating 1,898 demo downloads […]
In this post we will talk about the consequences of ending your A/B test too soon. The idea came to me when I saw some A/B and MTV tests case studies, which after running only a few days were declared as winning by the testing tools. Then I got ‘lucky’ and came across this very good example, as one of our tests we were running turned out to be a winning one on the following day. Mind you, this was a site with a high volume of traffic. Let’s have a look at this actual example below. The following day after we launched the test, our testing tool declared a winner. According to our testing tool, we improved our conversion by a respectable 87.25% with 100% confidence level. Great! Well, not really. What’s the issue? Technically, if you input the data (conversions & visits) into any statistical tool, it would […]
In this post about Multivariate vs. A/B testing, you will find out when to use A/B and multivariate testing & the pros and cons of each method. 1. A/B Split Testing Overview: A/B testing compares the performance of two or more alternatives of a single page element, page or funnel. When to use: To test radically different ideas, e.g. layouts, different conversion paths (checkout, sign up & lead generation process) etc. NOTE: when doing a test on a site you always start with A/B testing first, then after you find the winning page, you move on to multivariate testing to tune up the page (buttons, messages, hero shot). 2. Multivariate Testing MVT Overview: With multivariate testing MVT you test different content simultaneously determining the most effective combination. Democratic as your site visitors “vote” through their actions. When to use: For more sophisticated comparisons of multiple elements and to develop broader/deeper […]
Two top thought leaders join forces to deliver essential tips for optimizing your ecommerce shopping cart process to boost conversion. In this interactive discussion, we’ll show you how to optimize: Home pages On-site search Product detail page Add to cart Checkout process Abandoned shopping carts When: on Tuesday, July 13th, 12:00 PM ET in this Conversion Academy webcast led by best-selling authors: Tim Ash – Landing page optimization guru and CEO of SiteTuners.com & Charles Nicholls – Web conversion expert and SeeWhy founder. They’ll show you how you can use email, landing pages, Twitter, and Facebook to drive customers to your website to purchase, again, and again, and again.
Website Redesign The Right Way – Comparing old vs. new website designs Redesigning your website is a major undertaking and can have a huge effect on your conversions. Some time ago I talked about website redesign pitfalls with a real example from autotrader.co.uk and how they approached the introduction of their newly redesigned website. This time I am going to talk about how to be 100% sure that your newly redesigned website is really working for you and that the money you spent was really justified. The reason I am writing about this issue is because, to my surprise, there are still many agencies which don’t do it, not mentioning your small freelancers. So how to do website redesign the right way? Before pulling down your old site and replacing it with the new website, run an A/B test experiment comparing the goals, sales and your KPIs against the old […]
In this webinar “5 Ways to Improve Your Email Marketing“, you will learn how to focus on 5 critical elements to improve your email marketing: optimize & test subject lines make email content relevant build landing pages that convert use design and rendering best practices manage deliverability Element #1. Optimize & Test Subject Lines Test Subject Lines Prior to launching your email campaign, A/B test subject lines on 5% of your audience and then send the mailing to the rest of your subscribers with the winning subject line. With this approach you will be amazed what improvement you could achieve. What to Test Personalize your subject line – Andrea, Executive Superstars Needed $150K+ Drive urgency – LAST DAY FOR 75% off. Negative vs. positive subject lines: We are sorry to see you go vs. Renew your subscription and save 10% Follow best practices to avoid spam filters Use of “Free” […]
Cyber-attacks continue to increase in number and sophistication in the e-commerce sector. As a result, over half of Internet users today avoid buying online because they are afraid their financial information might be stolen – especially with sites that are not familiar to them. Smaller e-commerce businesses particularly need to instill confidence to draw visitors to their sites and engage in business. You are invited to a free educational webinar, “Traffic, Confidence, and Customers: Three Ways to Get More Visitors & Customers”, on Tuesday, May 4, 2010 at 3:00 PM Eastern. This webinar is sponsored by VeriSign, the trusted provider of Internet infrastructure services for the networked world.
In this webinar, “Convert more web visitors into qualified leads and web sales – turn page views into profit“, you will learn about how creating brand and perception of your brand allows you to charge more and how a brand turns page views into profit, plus 3 types of buyers described. 1. buyers who buy out of necessity 2. or because it’s convenient like shopping at Amazon or Wal-Mart 3. and brand buyers, who buy from a certain brand because of the trust in their products etc. Also having a brand will allow you to charge more So how do you build a brand? 1. Visual branding – site aesthetics – accessibility, usability – landing pages 2. Associative branding – product partners – community partners – advertising partners – trust marks 3. Branding actions – social media – donations – service
Sli-Systems who provide site search, navigation and merchandising solutions, has released a white-paper called “Big Book of Site Search Tips“, which contains lost of useful tips how to improve your own ecommerce website site search. Examples of what’s covered: 1. Consider showing the available colors in the search result for products that are available in multiple colors. You may only have room for this in a list view format. 2. Test the placement of refinements. Businesses provide refinements in different places on their sites, often at the top of pages or in the left navigation pane. The bottom of the page is probably not the best position for refinement options, since visitors have to scroll down the page to view them. Any of these options may work for you and your site visitors, but it is important to test different positions. 3. Consider showing larger images when visitors mouse over […]
According to Forrester Research, 55% of online shoppers are influenced by comparison shopping engines. As an online retailer you can’t afford to miss out on this potential opportunity. Download the full report Comparison Shopping Engines Conversion Rates by Categories report…
You are invited to a free educational webinar, “Reduce Abandonment and Turn Your Site’s Browsers Into Buyers,” on Wednesday, March 10, 2010 at 3:00 PM Eastern. This webinar is sponsored by McAfee, the world’s largest dedicated security company. Cart abandonment rates are soaring with the economic downturn, but are you writing off customers prematurely? Join us for a free, educational webinar discussion of ground breaking research into the concept of purchase delay, or the time it actually takes a shopper to make a purchase after visiting a site. This is a FREE informational webinar. The presenters include Practical eCommerce Senior Contributing Editor Armando Roggio, Shane Keats, Senior Research Analyst at McAfee, and Tim Ash, President and CEO of SiteTuners. Keats, from the world’s largest dedicated security company McAfee, will reveal surprising data about how long it takes customers to “get to yes,” while Ash, from site optimization firm SiteTuners, will […]
Comet is one of the UK’s largest electrical retailers with over 250 stores nationwide and 3.6M* unique visitors per month to their eCommerce site, comet.co.uk. Comet is one of the country’s leaders in their approach to optimising the online customer experience. Using a testing platform provided by Optimost, Comet was able to carry out A/B and multivariate tests to ensure any change they make to the site is based on what their customers want. Redesigned product category pages show surprising results The test showed that ‘Variation A’, which gave extra real estate to the top selling categories, actually had a negative impact on conversions: Add to basket +0.5%, Conversions -1.7%. This provided useful insight for future testing. ‘Variation B’, which has a clean 3 column layout, had a positive impact on conversions: Add to basket +1.9%, Conversions +4.7%.
During this live webinar “how to craft email messages that drive customers to action” we will drill down and into specific email copy examples to help you discover how to create, shape, and optimize your sends. You’ll walk away with the insights you need to craft strong emails that truly move the needle. This will be a more intense and hands-on clinic than we usually do here at MarketingExperiments, much like one of our live workshops, to focus on one of the key areas marketers have the greatest opportunity to drive ROI in 2010 – crafting effective email messages. WHEN: Wednesday, February 3, 2009 4:00 p.m. to 5:00 p.m. EST Register for this webinar
In this webinar by MarketingExperiments, you will learn about the discovery that much of the gain in website optimization occurs within the first 7 seconds. You will also learn what you can do in this very short time to increase the probability of conversion. Key Takeaway: The single most important change to fixing a page is eliminating confusion in the first few seconds a visitor spends on your page. Because it doesn’t matter how much you’ve invested in your shopping cart, incentive, or even product if your visitors don’t stay on your site long enough to learn about them. 1. Case Study – Control page vs 3 treatments. 2. Result – treatment 1 increased conversion by 201% Watch the webinar: Webinar will open in new window
As Xmas is approaching fast and 60% of people still haven’t done their Xmas shopping, it’s important that you let your website visitors to know you Xmas delivery cut off day, so they can receive their Xmas shopping on time. Abt.com is doing a very good job at this and it deserves your attention. Abt.com is sending their email subscribers an email with their ordering deadlines. One thing that Abt.com could do better is place this vital information on their website and in product pages as well simply because not everyone is a subscriber to their newsletter.