In this webinar you will learn how Intuit successfully increased conversion rate by up to 211% using proactive chat at different parts of their site using different chat design in those areas.
The increase rate comparison based on using proactive chat vs not proactive chat.
Intuit is using chat from Liveperson which allows multiple button and invitation design.
1. Checkout process – using proactive chat in the checkout increased average order value by 43% compared to when chat wasn’t used, and 20% increase in conversion rate when proactive chat was used. Screen-shot of invite chat window used.
3. Checks and Supplies Product Page
4. Lead generation page – on this page Intuit increased their conversion rate by 190% when proactive chat window was used.
Watch the webinar: